At Beaura Cosmetics, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help!
1. Eligibility for Returns
You may return eligible products within 7 days of receiving your order, provided that:
✅ The item is unused, unopened, and in its original packaging
✅ The product is not a final sale, clearance, or promotional item
✅ The item is not a personal hygiene product (for safety reasons)
2. Non-Returnable Items
Due to hygiene and safety concerns, the following products cannot be returned or exchanged:
❌ Opened or used beauty products
❌ Fragrances with broken seals
❌ Makeup, skincare, or personal care items once opened
❌ Items purchased on sale or with a promotional discount
3. Return Process
1️⃣ Contact Us – Email us at [email protected] or WhatsApp us at 0332-7950678 within 7 days of receiving your order.
2️⃣ Provide Order Details – Share your order number, product details, and reason for the return.
3️⃣ Ship the Item – If approved, you will be provided with a return address. Customers are responsible for return shipping costs.
4️⃣ Inspection & Refund – Once we receive the item, we will inspect it and process your refund within 5-7 business days.
4. Refund Policy
- Refunds will be issued via the original payment method.
- Shipping fees are non-refundable unless the return is due to a damaged or incorrect product.
- If the product is damaged upon delivery, please provide photos as proof for a replacement or refund.
5. Exchange Policy
- Exchanges are allowed for damaged or defective items only.
- If you received a wrong item, we will replace it at no additional cost.
For any further assistance, please contact our Customer Support Team at [email protected].